About me
Chris Hood is a strategist, author, and keynote speaker who has become a pivotal thought leader in customer success, APIs, and digital strategy. With over 35 years of experience, he has helped organizations align technology with business goals. Chris built his first API platform in 2004 for Ruckus Entertainment, the first cloud-based music service, and later led API programs for major platforms like American Idol. At Apigee and Google, he guided enterprise API strategy and consulted with hundreds of companies including Fox, Disney, Domino’s, Starbucks, Target, Verizon, and Equifax. He is the author of Infailible and Customer Transformation, recognized as a Top 30 Global Customer Experience Leader in 2024 and 2025. His expertise spans AI, storytelling, and platform innovation. Chris teaches at Southern New Hampshire University and speaks globally on the future of APIs, AI adoption, and shifting consumer behavior in the digital era.
