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PRO Session (API): FLEX APIs: Experience-Driven Design for an AI-Powered Future
Friday September 5, 2025 1:00pm - 1:25pm PDT
API World -- Workshop Stage A (PRO)
Chris Hood, PolyAPI, CMO

APIs weren’t built for humans. But experiences are. In this keynote, Chris Hood challenges traditional API design models and introduces experience-based API design. This approach begins with user intent and adapts to how people and machines interact with systems today. Learn why naming conventions matter, how AI is changing who consumes APIs, and how the FLEX design model enables dynamic, on-demand APIs that respond to consumer intent and context. These adaptable interfaces do more than support the customer journey, they evolve with it. 
Speakers
avatar for Chris Hood

Chris Hood

CMO, PolyAPI
Chris Hood is a strategist, author, and keynote speaker who has become a pivotal thought leader in customer success, APIs, and digital strategy. With over 35 years of experience, he has helped organizations align technology with business goals. Chris built his first API platform in... Read More →
Friday September 5, 2025 1:00pm - 1:25pm PDT
API World -- Workshop Stage A (PRO)
  API World

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