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PRO Session (DataWeek): Generative AI Operation Evaluation Framework
Thursday September 4, 2025 10:00am - 10:25am PDT
DataWeek -- Main Stage
Cigil Achenkunju, LivePerson, Data and Product Management

How do we know if this gen AI investment is moving the needle? It is a question heard almost daily across finance, healthcare, and retail. And honestly, it is the right question to ask. On top of that, should we continue to invest in AI at the same rate or optimize? How can a stakeholder show that solution usage has a positive or maybe negative impact on their operation?
Survey results indicate that up to 85% of AI initiatives eventually fail to deliver their promises. Organizations using gen AI want to understand the impact of such solutions clearly. Can you blame them? So, let’s define a strategic decision-making framework that broadly answers these business questions in an operational setting that balances the benefits of business value and AI integration.

An analytical framework for operations measurement 2S/2E: Think of it as four pillars used together to tell a complete story of your gen AI-enabled operation's health: Each pillar reveals a different facet of your performance, and I'll show you exactly how to measure them. These pillars offer valuable insights to measure your operations. What makes this framework powerful is its systematic approach and adaptability.
Speakers
avatar for Cigil Achenkunju

Cigil Achenkunju

Data and Product Management, LivePerson
A leader in advanced data analytics and a strategic advisor, Cigil has a robust background in data science and product management. With extensive experience across various organizations, Cigil has helped companies transform data into actionable insights that drive business success... Read More →
Thursday September 4, 2025 10:00am - 10:25am PDT
DataWeek -- Main Stage
  DataWeek

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